Privacy Policy
Last Updated: September 29, 2026
Thank you for choosing Aquaterra Tours. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy or our practices regarding your personal information, please contact us.
When you visit our website and use our services (such as browsing our tours, making a booking, or filling out a contact form), you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it.
1. What Information Do We Collect?
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the website, or otherwise when you contact us.
• Personal Information Provided by You: We collect names, phone numbers, email addresses, billing addresses, debit/credit card numbers (processed securely via third-party gateways), and booking details (such as dates, tour preferences, and specific traveler requirements).
• Information Automatically Collected: Our website is hosted on the Wix.com platform. Wix automatically collects certain information when you visit, navigate, or use our website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our website.
2. How Do We Use Your Information?
We use personal information collected via our website for a variety of business purposes described below:
• To fulfill and manage your bookings: We use your information to book your tours, process your payments, and manage cancellations or rescheduling.
• To communicate with you: We use your contact details to send you booking confirmations, itinerary updates, and responses to queries submitted through our contact forms.
• To improve our website: We analyze automatically collected data to monitor site traffic, troubleshoot problems, and optimize our user interface.
• For marketing and promotions: With your consent, we may send you promotional emails about new tours, special offers, or other updates. You can opt out at any time.
3. How Is Your Data Stored and Secured?
Our company website is hosted on the Wix.com platform. Wix provides us with the online platform that allows us to sell our tours and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
4. Do We Share Your Information?
We only share information with third parties with your consent, to comply with laws, to provide you with services, or to fulfill business obligations. This includes sharing data with:
• Payment Processors: To safely process transactions.
• Local Tour Operators/Guides: Only the necessary details required to execute your booked excursions safely.
• Legal Authorities: If required by law, court order, or government regulation.
5. Cookies and Tracking Technologies
We and our service provider, Wix, use cookies and similar tracking technologies to access or store information. Cookies help us analyze web traffic, remember your preferences, and improve your overall browsing experience. You can choose to accept or decline cookies through your browser settings or our site's cookie consent banner.
6. Your Privacy Rights
Depending on your jurisdiction, you have the right to request access to the personal information we collect from you, change that information, or delete it in certain circumstances. To request to review, update, or delete your personal information, please contact us directly.
7. Updates to This Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible.
8. Contact Us
If you have questions or comments about this policy, you may contact us at:
• Email: info@aquaterradr.com
• Phone: +1 (786) 318-7859