Last Updated: September 29, 2026

 

Welcome to Aquaterra Tours. These Terms and Conditions ("Terms") govern your use of our website and the booking of any tours, excursions, or services provided by us. By accessing our website and booking a tour, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our website or services.

 

1. Booking and Payments

 

• Avalaibility: All bookings are subject to availability and confirmation.

 

• Payment: Full payment or a designated deposit (as indicated during checkout) is required at the time of booking to secure your reservation. Payments are processed securely via third-party gateways provided by our hosting platform, Wix.

 

• Pricing: All prices listed on our website are subject to change without notice. However, once your booking is confirmed, the price for that specific booking is locked.

 

2. Cancellations, Refunds, and Rescheduling

 

• Customer Cancellations: To receive a full refund, cancellations must be made at least 24 hours before the scheduled tour start time. Cancellations made inside this window are non-refundable.

 

• No-Shows: If you fail to arrive at the designated meeting point at the scheduled time, your booking will be considered a no-show, and no refund will be issued.

 

• Provider Cancellations (Weather & Force Majeure): Safety is our top priority. Aquaterra Tours reserves the right to cancel or alter any tour due to hazardous weather conditions, safety concerns, or unforeseen logistical issues. In the event that we cancel a tour, you will be offered an alternative date or a 100% full refund.

 

3. Participant Health, Behavior, and Safety

 

• Physical Requirements: Participants are responsible for ensuring they meet the physical fitness levels required for their chosen tour. Please notify us of any medical conditions, allergies, or physical restrictions before booking.

 

• Conduct: We reserve the right to refuse service or remove any participant from a tour if their behavior is disruptive, dangerous, illegal, or compromises the safety and enjoyment of the group. No refunds will be given under these circumstances.

 

 

• Alcohol & Drugs: The consumption of illegal drugs or excessive alcohol before or during our active excursions is strictly prohibited.

 

4. Limitation of Liability

 

• Assumption of Risk: By participating in our tours, you acknowledge that outdoor activities (including but not limited to boating, hiking, swimming, and exploring natural terrain) involve inherent risks.

 

• Liability: Aquaterra Tours, its employees, and its guides shall not be held liable for any personal injury, property damage, loss, delay, or expense resulting from circumstances beyond our direct control, unexpected environmental factors, or a participant's failure to follow safety instructions.

 

5. Intellectual Property

 

All content on this website, including text, logos, graphics, and images, is the property of Aquaterra Tours or its content suppliers and is protected by international copyright laws. You may not copy, reproduce, or distribute any content without our explicit written permission.

 

6. Governing Law

 

These Terms shall be governed by and construed in accordance with the laws of [Insert Your Country/State, e.g., the Dominican Republic], without regard to its conflict of law provisions.

 

7. Contact Us

 

If you have any questions about these Terms and Conditions, please contact us at:

 

• Email: info@aquaterradr.com

• Phone: +1 (786) 318-7859